Monday, November 30, 2009

Update on missing Swiffer Wet Jet goodies...

Now, I wasn't going to mention any vendor names or anything because I know it truly was not her fault why I did not get my product. Like I mentioned in my earlier post a couple of days ago, it most likely was either ripped off at the post office OR due to the enormous volume of mail at this time of year, came open during shipping and the products fell out. My guess is probably that it came out due to shipping...

I had first heard about MooCowMomma's Etsy shop through some bloggy giveaways that she was having. I am trying to be more green as far as household goodies go, and although I didn't win her giveaway, I did keep her in my list of Etsy favorites so I could go back and purchase some Swiffer Wet Jet pads for my mop at a later date. I loved her cute designs and placed my order...but as you all know-just the envelope arrived.

I emailed Barb and told her what had happened. Of course, she was concerned and after a few emails back and forth I sent her a photo of the package with the sticker from USPS saying it was received without contents and opened when it arrived at my zip code. One of my worries was that she would think I was trying to get something for nothing.. I have seen stories and read about people like that on Ebay, refunding sites etc... and know that as a vendor she also can only do what she can to rectify the situation. Of course, I let her know I would order again once my finances (two kids birthdays and Christmas are not good for someone who gets paid biweekly and only has 2 checks in Dec.!) were back in order and also would be willing to pay extra for shipping insurance as well. See, I REALLY want my chile pepper sweepers, lol!

I went back to work and forgot about it, and was surprised to see another email from her when I came back home. And that email made my day...and also proved to me that MooCowMomma cares-I am very impressed by the level of customer service Barb has for her customers. She told me that she would send me a NEW set, and they'd be shipped out on a few days. Well, let me tell you that was a HUGE surprise and something I never imagined would happen. But it did, and that is why I am letting you all know. Because I will definitely be shopping again at her Etsy shop for more sweepers and other products she carries as well. Thanks Barb, I appreciate your great customer service and communication with me in regards to this issue. Check out her website folks, you might find something for yourself or for a friend as well.

4 comments:

Anne~fiona and twig said...

That really is tremendous customer service!
Thank you so much for entering my giveaway, best of luck!
Anne

tamaralove1 said...

Thank you so much Michele for your very sweet comment about my bobby pins and for the holiday wishes.. You have been added to the giveaway drawing and happy holidays to you and your family!!

Tam

Becca said...

I have had nothing but good experiences on Etsy....the vendors are all amazing!

Laura said...

I hope you're doing well!

Just thought you'd be interested in a big giveaway going on right now on my blog. 6 prizes involved!!

http://theforgottenbrush.blogspot.com/2009/11/my-multi-prize-giveaway_30.html